SS Mart Wallet T&Cs

  • Please read the following terms and conditions (“T&Cs”) carefully before registering for, accessing or using the SSMART Wallet (as defined below), located at www. SSMART.STORE or any similar platform (hereinafter referred to as SSMART Platform) on any device and/or before availing any e-wallet services that may be offered by (SSMART). The SSMART Wallet is issued by and the SSMART Wallet Services. The customers using the SSMART Wallet may load amounts in the wallet through their credit or debit cards, and the amounts in the SSMART Wallet may be used for making payments towards transactions done by customers on the SSMART Platform or can be transfer to your bank account. By registering for or using SSMART Wallet, you represent and warrant that you have the right, authority and capacity to enter into these T&C sand to abide by all the T&Cs.

Eligibility

  • The SSMART Wallet Services are not available to persons to anyone previously suspended or removed by from availing the SSMART Wallet Services or accessing the SSMART Platform. By accepting the T&Cs or by otherwise using the SSMART Wallet Services on the SSMART Platform, you represent that you are at least 18 years of age and have not been previously suspended or removed, or disqualified for any other reason, from availing the SSMART Wallet Services or using the SSMART Platform. In addition, you represent and warrant that you have the right, authority and capacity to enter into these T&Cs and to abide by all the T&Cs. Finally, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, SSMART reserves the right to suspend or permanently prevent you from availing SSMART Wallet Services or using the SSMART Platform.
  1. Definitions
  • “Customer” or “you” means a person who has registered with SSMART Platform and avails the SSMART Wallet, and who has accepted the T&Cs, and a person who owns, operates, or has access to an internet compatible device that supports the SSMART Wallet and the SSMART Platform.
  • “SSMART Wallet” means the closed system pre-paid payment instrument issued by SSMART Wallet Services.
  • “SSMART Wallet Account” means the Customer SSMART Wallet account classified as closed system payment instruments issued by accepting minimum customer details being Customer name, e-mail address, mobile number, which permit payment for purchase of eligible goods from SSMART Platform.
  • “KYC” stands for know your customer and refers to the personal identification and other information required by SSMART Wallet Services from you before any SSMART Wallet Services can be delivered. KYC documents/ information may be required from the Customer at the time of registration and/or on a later date, for availing and/or continuation of the SSMART Wallet.
  • “Password” means the secret password used to secure SSMART Wallet applications, without knowledge of which your SSMART Wallet will not be operable.
  • “Transaction” means purchase of eligible products on the SSMART Platform.
  1. Documentation
  • The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and SSMART reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. SSMART reserves the right to discontinue services or reject applications for SSMART Wallet at any time if there are discrepancies in information and/or documentation by you.
  • You may be required to complete a verification process by furnishing your details (such as your name and date of birth) to comply with the KYC requirement under applicable laws.
  • Any information provided to SSMART with the intention of securing SSMART Wallet services shall vest with SSMART, and may be used by SSMART, for any purpose that is not inconsistent with any applicable law or regulations, at its discretion.
  1. General Conditions for SSMART Wallet
  • You will be issued a SSMART Wallet Account immediately after successful registration.
  • Your money will be added to your SSMART Wallet on daily basis depends on your plan. However, you will not be able to use prepaid/virtual bank cards, EMI, cards issued outside India or a combination of cards to add money to or recharge your SSMART Wallet. You can withdraw your wallet amount in 1st to 10th of every month by sending request depends on your plan.
  • You may note that withdrawing money from SSMART Wallet is not allowed. Any outstanding credit in the SSMART Wallet must be utilized only to make payments for bona fide Transactions. Or you can do online shopping with that amount.
  • SSMART Wallets are available only to resident Indians and are competent to contract.
  • SSMART Wallets are transferable but customer should have SSMART wallet account.
  • You may add money into your SSMART Wallet minimum of INR 3,000 (Rupees three thousand) and maximum has no limits. This limit will be inclusive of any credits made by you and any refunds received by you for any Transactions in your SSMART Wallet. These limits may be reviewed and modified at the discretion of SSMART without prior intimation to the Customer.
  • SSMART reserves the right to suspend/discontinue SSMART Wallet services to you at any time, for any cause, including, but not limited, to the following-
    • For any suspected violation of the T&Cs;
    • For any suspected discrepancy in the particular(s), documentation or Enrolment Form provided by you;
    • To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure event;
    • If the same is due to technical failure, modification, up gradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
    • If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
    • If the mobile connection with which your SSMART Wallet is related ceases to be operational or in your possession or control;
    • If SSMART believes, in its reasonable opinion, that cessation/suspension is necessary for any other legitimate purpose.
  • The value stored on your SSMART Wallet shall NOT be refunded under any circumstances and may only utilize to make payments for bona fide Transactions.
  • Any suspected non-conformity with this requirement shall constitute grounds for the suspension/discontinuation by SSMART of any of all SSMART Wallets associated with you on the SSMART Platform. Any operation of or continued availability of any facility respect to the SSMART Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in India.
  1. SSMART Wallet Validity
  • Any value in your SSMART Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your SSMART Wallet. SSMART does not endorse, promote or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using SSMART Wallet.
  • SSMART Wallet Expiry and Balance Forfeiture.
  • Your SSMART Wallet Account shall remain active at all times. However, the amounts in your SSMART Wallet will be forfeited in case of no credit or debit transaction has occurred for a period of 12 months from the date of the last Transaction. You will receive a reminder about the expiry of the SSMART Wallet amounts one month in advance, by an email to your registered email address.
  1. Customer Obligations
  • SSMART Wallet availability is subject to the maintenance of an active mobile phone or internet connection with an associated telecom provider. SSMART Wallet availability is subject to the maintenance of a mobile phone handset and other application on which SSMART Platform can run and the Customer is solely responsible for all liability arising from unavailability of the SSMART Platform due to a deficient mobile handset or the internet service provider not being able to support any SSMART Wallet channel or application.
  • You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of SSMART Wallet. In case the Password is lost or misplaced, you shall promptly inform SSMART by calling on the customer care numbers where after the existing Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/SIM card/mobile number associated with your SSMART Wallet is lost/stolen/misplaced/no longer in your control, you shall promptly inform SSMART will, upon receipt of such information, block the relevant account.
  • You acknowledge and understand that SSMART Wallet is linked to your mobile phone number and you shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider.
  • Information submitted by you for availing SSMART Wallet and/or information submitted while using SSMART Wallet may be shared by SSMART with any affiliate of SSMART or any third party, inter alia, to facilitate the provision of SSMART Wallet or for the purposes specified in the T&Cs.
  1. Indemnification.
  • You agree to indemnify, save, and hold SSMART, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to : (i) your use or misuse of the SSMART Wallet; (ii) any violation by you of the T&Cs, including the SSMART Wallet Terms; or (iii) any breach of the representations, warranties, and covenants made by you herein. SSMART reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify SSMART, including rights to settle, and you agree to cooperate with SSMART defense and settlement of these claims. SSMART will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these T&Cs, including the SSMART Wallet Terms.
  1. Additional T&C.
  • Any amount transferred erroneously by the Customer, while adding money to or recharging the SSMART Wallet or while executing Transaction on SSMART Platform, shall not be refunded to the Customer by SSMART in any circumstances.
  • Any web-link on the SSMART Platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in relation to that web-link.
  • In the event of any Dispute (defined below), SSMART records shall be binding as the conclusive evidence of the Transactions carried out through the use of SSMART Wallet.
  • SSMART shall send all customer communications by SMS and/or e-mail and such SMS shall be deemed to have been received by you after they have been submitted for delivery to the mobile phone operator.
  • You agree to receive all commercial messages including transactional messages from SSMART.
  • The parties are independent contractors and nothing in these SSMART Wallet Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership.
  1. Amendment of Terms, SSMART Platform
  • SSMART may modify, terminate and/or suspend SSMART Wallet to the Customer anytime with or without prior notice, due to any changes in internal policies, rules, regulations and laws set by relevant authorities/regulators. SSMART reserves the right to change, modify, add, or remove portions of these T&Cs (each, a change and collectively, changes) at any time by posting notification on the SSMART Platform or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 12-24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to your use of the SSMART Platform, availing the SSMART Wallet service, or for payment transactions initiated after the posting date. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the SSMART Platform/SSMART Wallet. For certain changes, SSMART may be required under applicable law to give you advance notice, and SSMART will comply with such requirements. Your continued use of the SSMART Platform and the SSMART Wallet following the posting of changes will mean that you accept and agree to the changes.
  1. Confidentiality
  • You specifically agree that in order to facilitate the provision of SSMART Wallet, SSMART may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise or any third party.
  1. Assignment; Restrictions on Information Sharing; Privacy
  • These T&Cs, and any rights granted hereunder, may not be transferred or assigned by you without SSMART ’s prior written consent which may be withheld in SSMART ’s sole discretion, but these T&Cs, and any rights granted hereunder, may be assigned by SSMART freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by you in violation of this provision shall be void and of no effect.
  • By accepting the SSMART Wallet Terms here and the T&Cs in general, you agree to be customers of SSMART. In addition, by accepting the SSMART Wallet Terms here and the T&Cs in general, you expressly and impliedly provide your free and unconditional consent for the following: (a) for transferring SSMART ’s rights and obligations under the SSMART Wallet Terms in favor of any affiliate of SSMART or any third party; (b) for using the SSMART Platform and availing the SSMART Wallet Services by you subject to any specific terms and conditions imposed by any affiliate of SSMART; (c) for receiving communications, notices and information from SSMART or any affiliate of SSMART; (d) for sharing of business information (including any information relating to you or the services being availed by you) in relation to the SSMART Wallet service (including data analytics) between SSMART and any affiliate, insofar as such sharing of business information is necessary or required for the following limited purposes: (i) provision of better services to SSMART customers (including you); (ii) provision of better services by SSMART ’s vendors and Merchant Establishments; (iii) to prevent any breach of a binding agreement between SSMART and any affiliate, or to give effect to any such agreement; (iv) for ensuring compliance with the applicable law or legally compelled disclosures by SSMART or any affiliate of SSMART; or (v) for preventing fraud and for enhancement of risk mitigation systems and processes in relation to the activities of SSMART or of any affiliate of SSMART ; or (vi) SSMART retaining any and all information relating to you till such time as may be required under applicable laws or internal policies. At times SSMART or its affiliates may make certain personal information available to affiliates, and, strategic partners that work with SSMART to provide products and services, or that help SSMART market to customers. Personal information will only be shared by SSMART to provide or improve SSMART products, services and advertising, and will always be shared in compliance with applicable laws.
  • SSMART , amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in SSMART ’s products and services offering any products or services from any SSMART Platform, and conducting customer research or satisfaction surveys. Any such sharing will be in compliance with applicable laws and these companies are obligated to protect your personal information under applicable law.
  • It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for SSMART to disclose your personal information. SSMART may also disclose information about you if SSMART determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate
  • SSMART may also disclose information about you if SSMART determines that disclosure is reasonably necessary to enforce the SSMART Wallet Terms here or the T&Cs in general or protect SSMART’s operations or users. Additionally, in the event of a reorganization, transfer, merger, or sale of all or any portion of SSMART ’s business or products or services offered through any SSMART Platform to any persons (including any affiliates), SSMART may transfer any and all personal information that SSMART collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees., SSMART may transfer any and all personal information that SSMART collects to the relevant transferee or enter into contractual agreements to share such information with such third party transferee.
  • SSMART’s privacy policy applies to use of the SSMART Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the SSMART Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send to the SSMART Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
  1. Intellectual Property Rights
  • SSMART, or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (hereinafter IP Rights), in and to the SSMART Platform, SSMART Wallet Services, SSMART Wallet or usage data. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the SSMART Platform, SSMART Wallet Services or SSMART Wallet or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the SSMART Platform or SSMART Wallet or use the SSMART Platform or SSMART Wallet to create a competing product. The “SSMART” brand is owned by SS GROUPS. Unauthorized use of “SSMART” as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by SSMART and SSGROUPS to use the brand of “SSMART” in all its forms and variations.
  1. Disclaimer; No Warranties
  • SSMART gives no warranty, express or implied, with respect to the SSMART Platform and SSMART Wallet. To the fullest extent permissible, pursuant to applicable law, SSMART and its third-party partners, licensors and suppliers disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. SSMART provides the SSMART Platform and the SSMART Wallet and any other technology and services on the SSMART Platform are on an “as is”, “where is”, “with all faults” basis.
  • No advice or information, whether oral or written, obtained by you from SSMART or through the SSMART Wallet or the SSMART Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, you expressly acknowledge that as used in this section, the term “SSMART” includes SSMART’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates. You expressly agree that use of the SSMART Wallet on the SSMART Platform is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the SSMART Platform or on the Internet generally.
  • The SSMART Wallet and the SSMART Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. SSMART, and its third-party suppliers, licensors, and partners do not warrant that the data, SSMART software, functions, or any other information offered on or through the SSMART Wallet Services/SSMART Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected.
  • SSMART and its third-party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the SSMART Wallet Services/SSMART Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the SSMART Wallet Services/SSMART Platform or any reference sites/platforms/apps/services at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement.
  • This section shall survive termination of the T&Cs. In no event will SSMART be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the SSMART Platform.
  1. Waiver and Release
  • The failure of SSMART to exercise or enforce any right or provision of the T&Cs will not constitute a waiver of such right or provision. Any waiver of any provision of the T&Cs will be effective only if in writing and signed by SSMART. To the maximum extent permitted by law, you waive, release, discharge and hold harmless SSMART, its affiliates, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the SSMART Platform or SSMART Wallet.
  1. Consent to Electronic Communications and Transactions
  • By registering to use the SSMART Wallet, you consent to conduct Transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when SSMART sends an electronic communication to your e-mail address/mobile number as per our records, or when SSMART posts an electronic communication on the SSMART Platform. The pre-requisites for effective electronic Transactions and communications are as follows: (a) you must have access to the Internet through a broadband connection or mobile data or through any other applications; and (b) you must have a valid e-mail address and mobile number. You can withdraw your consent for electronic communication at any time by contacting SSMART, but SSMART reserves the right to terminate your SSMART Wallet Account, as the case may be, upon such withdrawal. Withdrawal of your consent for electronic communication will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify SSMART promptly if your email-address, mobile number or other contact information changes by updating your account information or contacting SSMART.
  1. Limitation of Liability
  • In no event, SSMART or its contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) these T&Cs; (ii) the SSMART Wallet, the SSMART Platform or any reference site/app/platform/service; or (iii) your use or inability to use the SSMART Wallet, the SSMART Platform (including any and all materials) or any reference sites/app/platform/service or (iv) any other interactions with SSMART, however caused and whether arising in contract, tort including negligence, warranty or otherwise, even if SSMART or a SSMART authorized representative has been advised of the possibility of such damages. You acknowledge and agree that SSMART has offered its products and services, set its prices, and entered into these T&Cs in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and SSMART, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and SSMART. SSMART would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, SSMART’s liability will be limited to the fullest extent permitted by applicable law. This section of the SSMART Wallet Terms shall survive the termination of these T&Cs.
  1. Dispute Resolution
  • If any dispute, controversy or claim arises under these T&Cs or in relation to a SSMART Wallet or the SSMART Platform, including any question regarding the existence, validity or termination of the SSMART Wallet Terms or the T&Cs in general or these T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, SSMART may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Indore and the language of this arbitration shall be English. Either you or SSMART may seek any interim or preliminary relief from a court of competent jurisdiction in Indore necessary to protect the rights or the property belonging to you or SSMART (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor SSMART may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and SSMART. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of these T&Cs.
  1. Governing Law
  • Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against SSMART must be resolved by a court having jurisdiction in Indore, India. You agree to submit to the personal jurisdiction of the courts located within Indore, India, for the purpose of litigating all such claims or disputes. These T&Cs shall be governed by Indian law. This paragraph shall survive termination of these T&Cs.
  1. Severability
  • If any provision of the T&Cs in general or as a whole is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from the T&C the minimum extent required, and the remaining provisions will remain valid and enforceable.
  1. Customer Service
  • Any questions, comments or complaints related to your SSMART Wallet should be referred to SSMART  customer care by email to ccare@ssmart.store